Privacy policy for Solivaneque users
Commitment to strong data protection for your peace of mind
Introduction to our privacy policy
This privacy policy explains how Solivaneque collects, uses, and protects personal information when you interact with our services in the United Kingdom.
We maintain a transparent process in line with UK-GDPR and relevant data protection laws, aiming to safeguard your privacy at every stage.
How we collect data from you
Personal data may be collected via enquiry forms, email interactions, cookies, and other direct communications with our site.
Information you provide directly
- • Your contact details such as name and email address
- • Your phone number (when applicable)
- • Details you share within the enquiry or contact forms
- • Communications through customer support channels
- • Responses to feedback or surveys we conduct
Information collected automatically
- • IP address and browser type identification
- • Device type and operating system version
- • Cookies collecting session preferences
- • Page visit duration and usage analytics
- • Referral sources and traffic data
How we use your information
We use your data to provide and improve our consultation services, respond to your enquiries, and enhance your website experience.
- • Communicating promptly with you about your project or questions
- • Securing user accounts and personal information
- • Improving site functionality based on analytics
- • Customising recommendations and advice
- • Fulfilling legal obligations and policy adherence
- • Monitoring for security and fraud prevention
- • Sending important service updates and changes
Our promise: Your data is managed in accordance with strict confidentiality rules and is never sold or shared without justifiable grounds or your consent.
How and when data is shared
Information may be disclosed only when required by law, for service provision, or with your explicit consent for specific actions.
Third-party service providers
Trusted providers, such as secure email or analytics tools, may process your data solely to support our services.
Legal and compliance obligations
Your data may be processed to comply with UK laws, court orders, or regulatory investigations.
Statistics and analytics
Anonymous user data helps inform improvements, but does not personally identify you.
Your legal rights
You are entitled to access, correct, restrict or erase your data in accordance with UK law and as detailed below.
- • Request a copy of the data we hold
- • Correct incomplete or inaccurate information
- • Request deletion of your personal information
- • Request your data in a transferable format
- • Object to some uses such as marketing outreach
- • Restrict particular types of processing activities
To exercise your rights, please contact us directly using the details at the bottom of this policy.
How we safeguard data
Technical and organisational measures protect your information from unauthorised access and minimise risk of data breach.
Technical security
- • Encrypted storage and secure transfer protocols
- • Firewall and network monitoring controls
- • Regular software updates and patching
- • Strong multifactor authentication systems
Organisational security
- • Confidentiality training for our team members
- • Access control and permission management
- • Routine security audits and checks
- • Clear incident response procedures
How long we keep data
Personal data is kept only as long as needed for service provision, legal obligations, or with your continuing consent.
- • Stored until your request for removal
- • Held while related consultations are active
- • Retained for ongoing support and queries
- • Held only for accounting compliance
- • Retained only if you opt-in to updates
After retention periods, all data is securely deleted or anonymised.
Transferring data internationally
Your information may be transferred outside the UK, but only when appropriate safeguards are in place to meet legal requirements.
- • Partners comply with GDPR standards
- • Data is sent using secure methods
- • Transfer agreements ensure confidentiality
- • You will be informed before transfers occur
Policy on cookies used
Cookies may be used to improve your browsing experience, remember your settings, and collect analytics on site usage.
Types of cookies in use
- • Support essential functions and preferences
- • Help monitor site analytics
- • Remember your unique settings
- • Enhance site features and usability
You can adjust your preferences in your browser at any time.
Policy changes and updates
We periodically review our privacy policy to reflect service, regulatory, or technological changes.
- • Policy updates published on this page
- • Direct contact when significant changes arise
- • Easy access to all version histories
- • Records kept of policy changes
Review regularly for the latest policy updates.
Contacting us about privacy
Reach out with privacy questions or concerns—our team responds promptly.
Solivaneque
64 Knightsbridge, London, SW1X 7SH United Kingdom
Phone: +44(0)499082672
Email: content@solivaneque.com
Policy last updated 5 February 2026
Effective as of 5 February 2026